(Shipping, Payment and Returns Policy)
1) Shipping Policy
a) All orders are shipped within 48 business hours Monday - Friday 8am - 5pm.
a) All orders over $99 ship for free. Free shipping only qualifies for orders within the contiguous 48 states. Free shipping method is chosen at the discretion of Whiteline USA.
i) We use the following carriers to deliver our orders:
c) Order Tracking
i) A tracking # will be provided by the shipping carrier and your order will be updated once number is available.
d) Shipping Rates
i) The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
e) Back Orders
i) If an item goes on back order we will ship you the part of your order that is in stock. The backordered item will be cancelled and you will not be charged for any backordered items.
2) Returns and Refunds Policy
a) Requirements on products requested for return and credit
i) Your item must be in its original unused condition with the factory packaging seals intact, to be returned, unless there is a manufacturer defect.
ii) You must return the item within 30 days of your purchase date receipt.
iii) You must contact email email@example.com to request a refund and we will be assigned an RGA number.
iv) Include in your package a signed letter stating the reason for your return, a copy of the original receipt, and the RGA number.
b) Ship your return items (shipping prepaid by customer) to:
8580 Milliken Ave
3) Return Exceptions:
a) Items marketed as “discontinued”, “while supplies last” or “Special Order” at the time of sale are NOT eligible for return.
b) Merchandise that has been used, or altered will not be accepted for return or exchange.
c) Products received by Whiteline freight damaged shall be noted on the Bill of Lading at the time of receipt.
d) Whiteline shall notify the customer of such damages within seven (7) days. Whiteline shall deduct such damages from the issued credit and it will be the responsibility of the customer to file a claim against the carrier.
4) All Returns:
a) Returns not covered under Warranty will be subject to a 20% restocking and handling fee and must have the prior approval of Whiteline as well as the RGA Form filled out.
b) Items shipped in error by Whiteline will be reshipped at Whiteline’s expense, or appropriate credit will be issued.
5) Payment Policy
a) Accepted Methods of Payment
i) Credit Card (Visa, Master Card, American Express, Discover)
iii) Your credit card will be charged when your order ships. If we are not able to fulfill your order for any reason your credit card will be refunded.
6) Entire Agreement
7) This Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings between the parties (whether written or oral) relating thereto.
8) Whiteline reserves the right to change products, pricing or terms and conditions without notice.
a) Images and product info are posted at www.whitelineus.com and are available to Whiteline customers upon request.
b) All images are for the sole use of marketing Whiteline products only. Any unauthorized use of these images is prohibited.