What makes Whiteline different from OEM suspension components?

Whiteline suspension products are engineered for performance and durability well beyond OEM standards. While factory (OEM) components often use soft rubber bushings that degrade over time and under load, Whiteline uses advanced polyurethane and bushing technology that resists oil, heat, abrasion, and weathering. This results in sharper handling, more responsive steering, better load control, and significantly improved lifespan — without the harshness of traditional solid bushings.

Do I need a wheel alignment after installing Whiteline components?

It’s recommended to perform a wheel alignment after installation to ensure optimal performance and tire wear.

Are Whiteline Fixed Offset Upper Control Arms (UCAs) necessary for lifted vehicles?

They help maintain correct alignment and steering geometry after a vehicle is lifted.

Can I install Whiteline products myself?

Some products are DIY-friendly, but professional installation is recommended for suspension components.

Do Whiteline products come with a warranty?

Yes. Please refer to our warranty policy for details.

Terms and Conditions

Click & Fit Install Prices

Our Click & Fit prices include full installation of the product, a wheel alignment and consumables. As an extra level of service, it is expected that your nominated workshop also provides a free suspension inspection and also a free brake inspection.

In some cases, Whiteline fitment partners are independent workshops and – whilst we strongly encourage them to offer free services such as a suspension check or brake inspection – it is at their discretion as to whether or not they choose to offer these as part of the Click & Fit program. Some independent workshops may choose not to provide a free suspension check or a free brake inspection.

In some rare circumstances, key suspension components that are required to be adjusted during your suspension install might be rusted or seized. If this is the case the Click & Fit price does not include or cover any extra labour required to correct seized or rusted steering components.

Vehicles being Clean for Servicing

This mainly applies to 4WDs. When your vehicle is being serviced, the exterior of your vehicles (body & undercarriage) needs to be clean prior to having your car serviced by our workshop staff.

We ask this, because in some cases customers have arrived at our workshops after a weekend of 4wding. Where their car is full of mud, this has stopped our Suspension Technicians from being able to work on the underbody as mud had caked all the underbody components, making it impossible to carry out any suspension related work.

It is NOT expected that your car be polished / squeaky clean before a Whiteline service. But it is expected that the underbody of the vehicle is not excessively dirty, so that the below points are met.

The vehicle is not in a state where it poses danger to the staff member working on the car.
Work can be carried out on the vehicle without hinderance.
The vehicle does not make the suspension workshop dirty.

If the above criteria is not met. Then at the Workshop Managers' discretion, your vehicle could be rejected by the installer until the vehicle’s undercarriage is clean.

This ruling is for Click & Fit orders, general servicing, suspension upgrades and other vehicle modifications Whiteline and its Network of Installers undertake. This is not a rule that is only applied to Whiteline but is a general rule across all automotive workshops carrying out vehicle services and installations in accordance with Australian OHS/WHS guidelines.

What areas are covered by Free Shipping?

If you live within a popular metro location, then your area is considered metro and you will be offered free shipping. Please note that If you live on the Australian coast, that does not mean you are subject to free shipping.

Our free shipping policy is determined by densely populated metro locations and the viability of distance travelled from our distribution centres. We are constantly expanding our warehousing, so areas covered by free shipping are subject to change.

If you are charged shipping at checkout even though you deem your area to be a metro location, this means that your address has not qualified for free shipping due to the distance that must be travelled to deliver your product from our closest warehouse.

If you live within a metro area and have not received a free shipping option, please message we are happy to clarify shipping manually

Currently the two major exceptions to our free shipping rule, are all areas within Western Australia, Tasmania and the Northern Territory.

How long will my item take to arrive?

Express shipping times and free shipping times are only to be counted once the order has been shipped from our warehouses. Our free shipping and express shipping services both have the same order processing times. We first have to raise the order, then we send it to one of our warehouses for processing and once ready it will be shipped from the warehouse. The difference between express and free shipping services, is the time it takes for the item to be transported from our warehouse to your address.

Your product will generally arrive within 1-2 weeks. Shipping times vary based on your location, current stock levels, order amounts and the shipping service you select. The shipping times supplied on the website checkout are only an estimate for after your order has left our warehouse.

We send out tracking numbers with every order, so you can track every stage of the shipping process once your order has left our warehouse.

If you have any questions about shipping times, please feel free to call us or send us a message.

Your Order has been Shipped to the Wrong Address - Wrong Address Supplied

If you have made a mistake and supplied Whiteline with the wrong shipping address during the purchase of your product and have not informed us before we have dispatched your order. You will be liable for any handling and shipping costs to get the item re-delivered and or have the address changed.

If you have supplied the wrong address and we have sent you address confirmation prior to delivery.Whiteline holds no liability for loss of product, damage or delay in shipping. We however will make every effort to have the product re-delivered.

To ensure this does not happen. Please make certain that your delivery address is correct when purchasing your product. You can also ensure you address is correct by checking the invoices we send to your email and or mobile as an sms.

What is the Whiteline Refund period?

Whiteline can provide a refund to any customer within a 30 day period as long as the following requirments are met.

Product is unused.
Product has not been installed to any vehicle.
Product has not been damaged.
The buyer of said product must pay for return shipping (to the closest warehouse).
A refund will not be processed until the returned product has been received.

We can also accept refunds after 30 days up to a 60 day period but a 20% surcharge on the products price will be charged. After a 60 day period we will not provide any refunds.

Australian Consumer Law

The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits to the original end-user given by these warranties are in addition to other rights and remedies of the original end-user under a law in relation to the goods or services to which these warranties relate.”

Sale Terms & Conditions

Whiteline promotions (sales and or discounts) are not applicable with any other offer. No discount codes or any other discount can be applied on top of the offer (discounts cannot be stacked). The offer will not be provided to any past orders and no order will be refunded in order to take advantage of the promotion. The dates of the promotion are specified in advertising and will not be adjusted. The promotion is limited to the Whiteline website only. The promotion is a Whiteline offer and only applies to products sold by Whiteline. We do not offer change of mind returns/refunds. Please choose carefully as Whiteline does not accept return or process refunds of goods because you change your mind or make a wrong decision about goods or services. If you have ordered the wrong product by mistake, we will rectify the by product exchange to ensure you get the correct parts. By making a purchase through our website where you are taking advantage of the offer, you are agreeing to these conditions.

(Shipping, Payment and Returns Policy)

1) Shipping Policy

a) All orders are shipped within 48 business hours Monday - Friday 8am - 5pm.

a) Free shipping only qualifies for orders within Australia and the contiguous 48 states. Free shipping method is chosen at the discretion of Whiteline.

b) Carriers

i) We use the following carriers to deliver our orders:

(1) AusPost Parcel & Express

(2) Toll Priority & Toll IPEC

(3) GoLogistics

c) Order Tracking

i) A tracking # will be provided by the shipping carrier and your order will be updated once number is available.

d) Shipping Rates

i) The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

e) Back Orders

i) If an item goes on back order we will ship you the part of your order that is in stock. The backordered item will be cancelled and you will not be charged for any backordered items.

2) Returns and Refunds Policy

a) Requirements on products requested for return and credit

i) Your item must be in its original unused condition with the factory packaging seals intact, to be returned, unless there is a manufacturer defect.

ii) You must return the item within 30 days of your purchase date receipt.

iii) For all ONLINE orders, please contact us to request a refund and an RA number will be issued.

iv) For all TRADE orders, please contact us to request a refund and an RA number will be issued.

v) Include in your package a signed letter stating the reason for your return, a copy of the original receipt, and the RGA number.

b) Ship your return items (shipping prepaid by customer) to our local warehouse. Contact us for the correct address.

3) Return Exceptions:

a) Items marketed as “discontinued”, “while supplies last” or “Special Order” at the time of sale are NOT eligible for return.

b) Merchandise that has been used, or altered will not be accepted for return or exchange.

c) Products received by Whiteline freight damaged shall be noted on the Bill of Lading at the time of receipt.

d) Whiteline shall notify the customer of such damages within seven (7) days. Whiteline shall deduct such damages from the issued credit and it will be the responsibility of the customer to file a claim against the carrier.

4) All Returns:

a) Returns not covered under Warranty will be subject to a 20% restocking and handling fee and must have the prior approval of Whiteline as well as the RA Form filled out.

b) Items shipped in error by Whiteline will be reshipped at Whiteline’s expense, or appropriate credit will be issued.

5) Payment Policy

a) Accepted Methods of Payment

i) Credit Card (Visa, Master Card, American Express, Discover)

ii) Paypal

iii) Your credit card will be charged when your order ships. If we are not able to fulfill your order for any reason your credit card will be refunded.

6) Entire Agreement

7) This Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings between the parties (whether written or oral) relating thereto.

8) Whiteline reserves the right to change products, pricing or terms and conditions without notice.

a) Images and product info are posted at www.whitelineus.com and are available to Whiteline customers upon request.

b) All images are for the sole use of marketing Whiteline products only. Any unauthorized use of these images is prohibited.

Conditions of Use

Welcome to our online store! Whiteline and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy policy, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Whiteline.com (Need to change once determined) or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Whiteline or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Whiteline, with copyright authorship for this collection by Whiteline, and protected by international copyright laws.

TRADE MARKS

Whiteline’s trademarks and trade dress may not be used in connection with any product or service that is not Whiteline’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Whiteline . All other trademarks not owned by Whiteline or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Whiteline or its subsidiaries.

LICENSE AND SITE ACCESS

Whiteline grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Whiteline. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Whiteline. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Whiteline and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Whiteline’s name or trademarks without the express written consent of Whiteline. Any unauthorized use terminates the permission or license granted by Whiteline. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Whiteline so long as the link does not portray Whiteline, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Whiteline logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Whiteline and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Whiteline reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Whiteline and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Whiteline and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Whiteline or its associates for all claims resulting from content you supply. Whiteline has the right but not the obligation to monitor and edit or remove any activity or content. Whiteline takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Whiteline are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Whiteline and its associates attempt to be as accurate as possible. However, Whiteline does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Whiteline itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY WHITELINE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WHITELINE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WHITELINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHITELINE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WHITELINE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WHITELINE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Whiteline, you agree that the laws of the state of Delaware, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Whiteline or its associates.

DISPUTES

Any dispute relating in any way to your visit to Whiteline or to products you purchase through Whiteline shall be submitted to confidential arbitration in Delaware, USA, except that, to the extent you have in any manner violated or threatened to violate Whiteline’s intellectual property rights, Whiteline may seek injunctive or other appropriate relief in any state or federal court in the state of Delaware, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Whiteline. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the footer of the website.

Suspension & Chassis Components